Customer Service

Do you have a question? We are happy to help you further

Choose a subject from our FAQ or select Contact Us to submit your own question
Pre-Booking
  • What is pre-booking?

    Pre-booking means you can prepay for your parking and have less to worry about on the day of your trip. It saves time and starts your day with ease. 

    Does pre-booking guarantee a space?

    As most of our bookings do not specify an arrival time it is not always possible for you to enter immediately if the site is busy. We cannot guarantee that a space will be at all times of the day of booking but in the unlikely event that the car park is full, the next free space after your arrival would be yours. The team on site will work hard to get you in as soon as possible. In the extremely unlikely event that the car park remains full we would offer you an alternative. 

    How do I pre-book?

    All bookings are done online by going to the car park page you would like to book. Click on the green button and follow the instructions.

    We are unable to take your booking over the phone. 

    How do I know my booking has been successful?

    You will be sent an email confirmation and a receipt.

    It will also appear in your My Q-Park account.

    Read more Pre-booking FAQs Here:

    Read Full List of FAQs
  • There is a link at the bottom of your pre-booking confirmation email that you can click on to cancel your reservation provided you are within the valid time frame.

    Alternatively you can submit your details using the Contact Us form 

arrow
Online Payment Methods
Maestro
MasterCard
PayPal
Visa