New Customer

Pre-booking

  • Pre-booking means you can prepay for your parking and have less to worry about on the day of your trip. It saves time and starts your day with ease. 

  • As most of our bookings do not specify an arrival time it is not always possible for you to enter immediately if the site is busy. Your space is not guaranteed but the team on site will work hard to get you in as soon as possible. In the extremely unlikely event that the car park is full we would offer you an alternative. 

  • All bookings are done online by going to the car park page you would like to book. Click on the green button and follow the instructions.

    We are unable to take your booking over the phone. 

  • You will be sent an email confirmation and a receipt.

    It will also appear in your My Q-Park account

  • By Visa, Mastercard, or Visa Debit.
  • Full instructions will be sent to you when you book and these do vary by site depending on location.
  • We have some generic timed bookings that might suit you. We have 5 hours, 9 hours and 24 hours that start from the time of arrival.

    If we don’t have anything suitable you are always welcome to park and pay on site if you wish.

     

  • You need to book before midnight on the day before arrival.

    If you have missed this, please don’t worry as you will be welcome to park and pay on site on the day.
  • Please check your spam/trash folder for your email confirmation and your My Q-Park account to see if your booking is active.

    If you cannot find confirmation, your booking has not been successful and you will need to begin the process again.

  • No, your booking only allows for one entry and exit and assumes your car will be in the car park for the duration of your stay.
  • Of course, you are welcome to stay as long as you like. All you need to do is visit the pay station before you leave and settle any extra parking fees.

    If your fee is calculated incorrectly please press the help button as it may be that your booking fee has not been taken into consideration. 

  • All booking cancellations received with a minimum of 72 hours until the date of parking will be processed and a refund issued minus 25% of the parking fee paid.

    We are not able to cancel a booking with less than 72 hours’ notice unless a cancellation waiver was purchased.

    If the above waiver was purchased we will refund the booking in full minus the cost of the waiver.

  • It allows you to cancel your booking up to 24 hours before your arrival date, rather than the standard 72 hours. If you choose a cancellation waiver, you will not be subject to our usual administration fee of 25% of the total parking fee paid.

    If you cancel your booking, a refund will be given in full minus the cost of the cancellation waiver. 

     

  • Please check your booking carefully as we will not be able to amend it once it has been confirmed. In this case your booking would be subject to the usual cancellation terms.

  • This will be sent to you when you book. You can also print a copy from your My Q-Park account.
  • Please email our 24/7 customer service team at bookings@q-park.ie who will be happy to help.

    Please note we are not able to take your booking over the phone.

     

  • All of our parking equipment has a help button installed and out team are on hand 24/7 to help you.

Q-Park Rewards app

  • Unfortunately, sometimes cashback does go missing. We try our best to get it back, but we need as much info as possible. If you can email us at rewards@q-park.com including your account email address, the date and value of the transaction, the location where it was made and any other details you think are appropriate, we'll be in touch as soon as we've heard back from the retailer. Please DO NOT send any card details via email.

  • If you'd like to close your account, please email rewards@q-park.com and we'll be able to do that for you.

  • Once the person you have referred has registered on the app and spent €20 on parking with their linked card you will receive £5 into your account.
  • We need your card details so we’re able to track and reward the purchases you make.

  • Visit the My Cards section within the app and simply add the long card number and the expiry date into the data entry field. You can also scan the card using your device’s camera to automatically enter these details.

  • All your card details are stored securely and encrypted with your card provider Visa & MasterCard. We're PCI-DSS compliant and we take the security of our members’ card data very seriously.

  • Yes, just slide right to left on the cards you’d like to delete. All your data will be removed entirely. You can add your cards again once whenever you'd like.

  • When your card expires you’ll need to add a new one. If we know the expiry date we'll try to notify you near the time. You will need to add your new card to the app to keep receiving rewards.

  • Pending transactions can take up to 35 days to clear. This is a restriction set on us by our retail partners to conform with their returns policy. You should see an estimated date when your pending transaction is ready to be released when you click on the transaction in the app.

  • Earning is easy, just spend using a registered card in one of our car parks or retail partners and we’ll track and reward your transactions.

  • You’ll get notified by the app and via SMS or push notification when we have recognised your transaction. You’ll be able to visit the transaction section within the app to see how much you have earned. We recommend enabling push notifications so we can keep you up to date with transactions.

  • Transactions usually take around 5 days to show on our system, however, this can sometimes take up to two weeks. If you have a missing transaction which still does not show after 2 weeks. Email details on the transaction value, store location & transaction date to rewards@q-park.com.

  • You will generally be able to earn rewards in any of the retailer's stores. However, please check the store list within the retailer screen. All locations on the map are stores that you can earn rewards in.

  • The Q-Park Rewards app is only available in the UK and Ireland. Any excluded car parks are listed on our website.

  • The reward percentages change regularly, keep an eye out for the current reward percentage within the retailer screen.

  • For most vouchers, you’ll need to earn €5 before you can cash out. You can see the voucher limits with the rewards section.

  • You redeem your balance directly from the app. Check the rewards section to see the value you have earned and the threshold you can redeem at. Voucher providers have varying reward amounts available.

Premier Cards

Discount Vouchers

Disabled Parking

  • We have disabled parking spaces at most of our car parks. Look out for the icon and number of spaces available on the car park pages on this website. If you require further assistance, please get in touch via our contact us page. 


  • Disabled parking is charged at the usual rate of the car park. However, our disabled parking bays are wider than our standard bays, and in more convenient locations near to exits and lifts. 

Further issues?

Online Payment Methods
Maestro
Mastercard
Visa