Q-Park Ireland Limited (hereinafter referred to as “Q-Park” or “We” or “Us”), with registered office at Marlborough St, Dublin 1, Ireland is an Irish Company providing high-quality services in purpose-built parking facilities and off-street parking at strategic locations in Belgium.
Q-Park aims to be the most preferred and recommended parking partner at strategic locations, offering you the best possible service, based on functional quality, operational excellence, customer satisfaction and sustainable financial performance.
In the execution of its business activities, Q-Park is required to process personal data. Data protection and respect for privacy are essential values that we share. Therefore, we only collect the data that is necessary to provide our services and we are strongly committed to protecting personal data and compliance to the General Data Protection Regulation (‘GDPR’) and applicable privacy legislation in order to protect your personal data, which is made known to us in the course of our business and to process it only for the specific purposes for which it is collected, used and retained.
Q-Park acts as the controller for the processing of your personal data as described in this Privacy Statement. In addition, Q-Park B.V., responsible for the general management of the Q-Park Group, is the data controller together with Q-Park for the processing of personal data for the purpose of analysing company information.
The purpose of this document is to be transparent about, and explain how and why we collect, use, store and otherwise process your personal data. For more information on this, please contact our Data Protection Officer, whose contact details you can find below.
THE CATEGORIES OF PERSONAL DATA THAT Q-PARK PROCESSES
Personal information that we process depends on the context of your interactions with Q-Park. You may provide certain personal information to us when you sign up for an account and use our service, consult with our customer service team, send us an email, or communicate with us in any other way.
Q-Park can collect and otherwise process the following categories of personal data:
Q-Park has its own smartphone app. One of its functions is to download and display a parking ticket. When you use the Q-Park app for these "smart parking facilities", we collect and use your QR code or number plate to make parking possible. For example to automatically open the exit barrier when you leave. When you use our services with your QR code, you have your QR code scanned when you drive in and out. If you use our services with your number plate, we use automated number plate recognition. We take a photo of your number plate. We do not take a photo of your vehicle or its occupants.
Analysis of business information
Q-Park and Q-Park B.V. may use data collected when providing the parking services, such as QR code, date, parking location or place of residence, in aggregated form to gain insight and make decisions based on this. This allows us to improve and optimise our parking services. For example, by monitoring how many vehicles are in which parking locations at which times, we can manage any congestion.
Q-Park generally collects your personal data directly from you. You provide us personal data when you create an account, purchase subscriptions, enter into contracts, ask us for assistance and use our websites, app and services. We may also process your personal data by using video surveillance in our parking facilities.
We also collect your personal data from our business partners. These partnerships may involve our partners sharing some of your personal data so that we can provide our services to you. There are cases where we collect personal data from a partner operating its own service, or from a business partner operating a service that is linked to our services to unburden you as much as possible.
PERFORMANCE OF CONTRACT
This is the reason why Q-Park processes data in the most cases. This includes processing of personal data for:
Without your personal data (such as your contact or financial details,…), we’ll not be able to provide you our services. (for example, you may be required to provide information to allow payment)
Personal data may be processed if you provide us with your consent. When we do not have a contractual relationship between us or when the processing is not necessary for the performance of a contract, you can give us your consent so that we can process your personal data.
Q-Park will use this legal ground related to matters such as:
COMPLIANCE WITH LEGAL OBLIGATIONS
In exceptional cases, we may need to process your personal data to comply with legal obligations like warrants issued by judicial and administrative authorities.
YOUR VITAL INTERESTS
This could relate to your vital medical interest (essential for your life) being at stake in our premises.
OUR LEGITIMATE INTEREST
We use personal data for the development and improvement of our services for providing better services, products and contents toward the future.
The purposes for which we process personal data based on this legal ground are mainly the following:
When the processing is necessary for the purpose of the legitimate interests pursued by Q-Park or by a third party we have assessed that the legitimate interest doesn’t outweigh your personal interests or fundamental rights and freedoms.
SECURING YOUR PERSONAL DATA
SHARING YOUR PERSONAL DATA
Q-Park may share your personal data with third parties or grant them access to your personal data, required for providing our services (e.g.: building and operation of infrastructure, customer support) provided we meet the following requirements:
Q-Park remains responsible vis-à-vis you for the processing of your personal data by the third party.
TRANSFERRING YOUR PERSONAL DATA
In principle, Q-Park undertakes to process your personal data within the European Economic Area (“EEA”) as much as possible. When we process your personal data outside the EEA, we undertake to process your personal data only in countries for which the European Commission has issued an Adequacy Decision. When the European Commission has not issued an Adequacy Decision, we undertake to implement appropriate and suitable safeguards to provide an appropriate level of protection of your personal data.
STORING YOUR PERSONAL DATA
Q-Park wants to make you fully aware that you are entitled to the following rights:
As we are continuously trying to handle your personal data in the best possible way, reflect changes, incorporate your suggestions and to satisfy legal requirements, we may update this Privacy Statement from time to time. We will alert you about material changes to the Privacy Statement by posting a notice on our website (www.q-park.ie). Any changes or modifications will be effective immediately upon posting the updated Privacy Statement on our website.
Your continued use of our services is subject to the updated Privacy Statement.