Customer Service

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Premier Cards
  • How do I use my Premier Card?

    You will receive an instructional flyer on how to use your Premier Card when your card arrives. 
    This card should not be used on the contactless payment reader as it will not work.

    How do I cancel my Premier Card?

    You can cancel the Premier Card at the end of the parking contract period. Please click here to request a cancellation which will stop the contract from renewing. Please note that you must give 30 days notice to cancel a Premier Card.

    Do I have Right of Withdrawal?

    The Consumer has the right to withdraw from the contract without stating reasons within 14 days from the day after the order was made.

    To exercise the Right of withdrawal, the Consumer must inform Q-Park of his decision to withdraw from the contract by an unambiguous statement (e.g. in writing by post, fax or e-mail).

     

    See Full List of FAQs
  • If you have lost your Premier Card, please click below and fill out the form so we can arrange a replacement. 

    Report Lost Premier Card

    There will be a €30.00 charge to replace the Premier Card

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