Customer Service

Do you have a question? We are happy to help you further

Choose a subject from our FAQ or select Contact Us to submit your own question
Request a Refund - Pre-booking

If you wish to request a refund, please fill out the form below and we will process your request or be in touch for more information if required within 24 hours.

Please note:

  • Before submitting this form, please ensure the transaction has been debited from your account as we cannot track "pending" transactions


Please provide your email address
Please explain why you are requesting a refund
Please provide the first 6 digits of the long card number used to pay.
Please provide the last 4 digits of the long card number used to pay. If you paid using a contactless device (e.g. phone/watch) please upload a screenshot of this debiting your bank account.
Please provide your IBAN in order to receive your refund amount.
Please provide your BIC in order to receive your refund amount.

Drop here or browse
The expected data cannot be shown because an unexpected error occurred while processing your request.
In order to complete your request you need to upload the requested document. Please use the appropriate function.
Saved documents
Online Payment Methods